Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on Dream Watches authentic?
Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our certified horologists to guarantee 100% authenticity before being listed.
What kind of warranty do you provide?
We provide a comprehensive 24-month limited warranty on all watches, covering mechanical movements and manufacturing defects to ensure your peace of mind.
How long does shipping take and is it insured?
We offer free, fully insured overnight shipping on all orders. Once processed, your watch will typically arrive within 1-2 business days with a required signature upon delivery.
What is your return policy?
We offer a 7-day 'no questions asked' return period. As long as the watch is returned in the exact same condition it was received, including all tags and security seals, we will issue a full refund.
Do you accept trade-ins for my current watch?
Absolutely. We offer competitive trade-in values that can be applied directly toward your next purchase. Simply fill out our 'Sell/Trade' form to receive a preliminary quote.
How should I maintain my luxury watch?
To preserve its value and function, we recommend keeping it away from strong magnetic fields, rinsing it with fresh water after salt exposure, and scheduling a professional service every 3 to 5 years.